PRIVACY POLICY

Welcome to Panha — a digital platform owned and operated by Panhacare Emotional Private Limited (“Company”, “we”, “us”, “our”). We are dedicated to providing a safe, confidential, and empathetic online environment.

This Privacy Policy is specifically directed at our Buddys — the trained psychology students and empathetic listeners who provide peer-support sessions on our Platform. It explains how we collect, use, disclose, and protect your personal data when you apply, onboard, and operate as a Buddy on the Panha Platform.

By applying to become a Buddy or using the Platform in your capacity as a Buddy, you agree to the collection and processing of your personal information as outlined in this Privacy Policy.

1. INFORMATION WE COLLECT FROM BUDDYS

To facilitate your role on the Platform and ensure trust and safety, we collect the following categories of information:

1.1 Registration and Onboarding Data

During the application and onboarding process, we collect your full name, mobile number (authenticated via OTP), email address, date of birth, educational qualifications, institutional affiliation (if applicable), and identity verification documents (such as government-issued ID).

1.2 Public Profile Information

To allow users to select you for sessions, we collect and display certain information publicly on the Platform. This includes your profile photograph, your designated display name (if different from your real name), your bio, areas of empathetic focus, and your availability schedule.

1.3 Financial and Payout Information

To process your payouts and earnings, we collect your bank account details, UPI ID, or other relevant payment information. We do not use this information for any purpose other than facilitating your payouts.

1.4 Platform Usage and Session Data

We collect data related to your interactions on the Platform, including session durations, text chat logs with users, user ratings, and feedback. Chat records are retained for safety, quality assurance, and dispute resolution purposes.

2. HOW WE USE YOUR INFORMATION

We use the information collected from Buddys for the following purposes:

Verification and Onboarding: To verify your identity, educational credentials, and suitability to act as a Buddy on the Platform.
Service Facilitation: To create and manage your Buddy profile, display your public profile to users, and facilitate the booking of peer-support sessions.
Payout Processing: To calculate your earnings and process timely payouts to your designated bank account or UPI ID.
Quality Assurance: To monitor session quality, evaluate your performance based on user feedback and chat logs, and provide constructive guidance or training.
Platform Safety: To investigate any complaints, disputes, or violations of our Terms and Conditions, and to ensure a safe environment for both you and the users.
Communication: To send you important administrative updates, session notifications, policy changes, and support responses.

3. PROFILE VISIBILITY AND DATA SHARING

Public Visibility: Your profile photograph, display name, bio, and user ratings are visible to all users browsing the Panha Platform. By operating as a Buddy, you consent to this public display.

Confidential Information: Your personal contact details (such as your mobile number, email address, and residential address), financial information, and verification documents are kept strictly confidential. We do not share this information with users or third-party marketers.

Legal and Regulatory Authorities: We may disclose your personal data to law enforcement or regulatory authorities if required by law, subpoena, or court order, or to protect the rights and safety of Panha, its users, or the public.

4. BUDDY OBLIGATIONS REGARDING USER DATA

As a Buddy, you will be exposed to sensitive personal information shared by users during sessions. You are strictly bound by Panha’s confidentiality agreements and ethical guidelines. You agree to:

Maintain absolute confidentiality regarding any information shared by a user during a session.
Never record, screenshot, or externally store any part of a session or a user’s personal data.
Never use a user’s personal information for any purpose outside the immediate scope of providing peer support on the Platform.

Failure to uphold these obligations may result in immediate termination of your Buddy account and potential legal action.

5. DATA SECURITY AND RETENTION

We implement robust technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We retain your personal data for as long as your Buddy account is active, and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. YOUR RIGHTS

You have the right to access, update, or correct the personal information in your Buddy profile at any time. You can delete your account directly through the Panha Care mobile app. If you are using the website, you must request the deletion of your account and personal data by sending an email to info@panhacare.com. All deletions are subject to any legal or contractual retention requirements that Panha must adhere to.

7. CHANGES TO THIS POLICY

Panha reserves the right to modify or update this Privacy Policy periodically. We will notify you of any material changes through email or announcements on the Platform. Your continued engagement as a Buddy after such modifications constitutes your acknowledgment and acceptance of the updated Policy.

8. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to our support team:

PANHACARE EMOTIONAL PRIVATE LIMITED

Email: info@panhacare.com
Website: Panhacare.com